Shipping & returns

Shipping Policy

1. Introduction

   • Brief overview of shipping policy
   • Mention of free shipping thresholds, if applicable

2. Shipping Options

   • Types of shipping methods offered (e.g., standard, express, overnight)
   • Estimated delivery times for each shipping method
   • Possible carriers used (USPS, FedEx, UPS, etc.)

3. Shipping Costs

   • How shipping costs are calculated (flat rate, by weight, by order value)
   • Information on shipping promotions or discounts

4. Order Processing

   • Timeframe for order processing before shipping
   • Cut-off times for orders (same-day shipping, next-day shipping)
   • Handling of backorders or pre-orders

5. Tracking and Delivery

   • Instructions on how customers can track their orders
   • Policies regarding lost or delayed items
   • Delivery issues and how they are handled (e.g., if no one is home)

6. International Shipping

   • Availability of international shipping
   • Customs, duties, and taxes responsibilities
   • Differences in delivery times

7. Special Circumstances

   • Shipping restrictions (e.g., hazardous materials, oversized items)
   • Holiday seasons or weather impacts on shipping times

Returns Policy

1. Introduction

   • Brief statement of commitment to customer satisfaction
   • Overview of the conditions under which returns and exchanges are accepted

2. Eligibility for Returns

   • Time frame in which returns or exchanges are accepted (30 days, 60 days, etc.)
   • Condition of items eligible for return (unused, in original packaging, etc.)

3. Return Process

   • Steps for initiating a return
   • How to label and ship returns
   • Information on who pays for return shipping (customer or business)

4. Refunds

   • Timeframe for issuing refunds after returns are received
   • Refund method (original payment method, store credit, etc.)
   • Handling of shipping costs in refunds

5. Exchanges

   • Conditions under which exchanges are offered (defective item, size swap, etc.)
   • Process for exchanging an item
   • Differences in costs for exchanged items and how they are handled

6. Damaged or Incorrect Items

   • Procedure for reporting and returning damaged or incorrect items
   • Policy on sending replacement items or issuing refunds

7. Exceptions / Non-returnable Items

   • List of items that cannot be returned (custom products, sale items, etc.)
   • Explanation of any other exceptions to the standard return policy

8. Contact Information

   • How customers can contact support for questions about returns and shipping
   • Support hours and expected response times